“You can be a good person with a kind heart and still say NO.”

-Author Unknown

image from drdavidgeier.com

‘NO’ is one of the most important and powerful words in our language. At home and at work, we use it to protect ourselves, and to stand up for the things and people that truly matter to us.

The word ‘NO,’ used incorrectly, can also destroy what we value the most, by alienating and angering people.

In his book “The Power of a Positive NO,” William Ury—a top Harvard Professor—shares his secret to saying ‘NO’ without destroying our most important and valued relationships.

EXERCISE:

In addition to purchasing his book, please check out Professor Ury’s TED talk about the walk from ‘NO’ to ‘YES.’