“You should not decide until you have heard what both sides have to say.”

—Aristophanes, 4th Century BC Greek Playwright

Image from Unsplash by Ehimetalor Unuabono

Do you ever say — aloud or perhaps even more often to yourself — “My mind is made up” or “I know!”? How often do you get the impression that others in your personal or professional communities express similar thoughts?

If these scenarios sound familiar, you are probably dealing with what I call “Shortcut Listening.” This happens when an individual or group gathers just enough information to fill in the rest of the word puzzles based on their own opinions, experiences, and biases.

EXERCISE:

Where and with whom would taking the long road of listening help you and others make far better decisions at work and at home?

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