“A simple ‘Hello’ could lead to a million things.”

—Author Unknown

Image of hands holding up pink balloons spelling "hello"

Image from Unsplash by RawPixel

I see a very kind woman most mornings at my health club. Her name is Pat, and her primary job is to swipe each person’s membership card as they enter the facility.

I know her husband’s name is John, and that she, like me, has a passion for books and reading. Perhaps what is most notable is that she welcomes each person with an authentic ‘Hello!” and a pleasant glance, which in turn generates a reciprocal greeting and kind words from almost everyone.

On days Pat is not at the front desk, the greeting ritual is far less likely, with the front desk person and most of the patrons going through an almost robotic entrance.

EXERCISE:

Where could a few more Hellos, Good Mornings, Pleases, and genuine Thank You’s lead to millions of wonderful things to brighten the day? How can you be more like Pat in your personal and professional communities?

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