“Profit is the applause you get for taking care of your customers and creating a motivating environment for your people.”
—Ken Blanchard, internationally-known management consultant and author
Image from Unsplash by Ezra Jeffrey-Comeau
Without question, loyal customers and happy employees are foundational for a successful business. Companies that go from good to great and are built to last support these critical stakeholders, in most cases, far better than their competition.
To determine the basis for your own current level of applause/profit, ask yourself and your colleagues two questions:
- How extraordinary is our care and attention to the things our customers want, need, and desire?
- How inspired and motivated are our people to leap out of bed each morning to come to work?
EXERCISE:
What actions can and will you take to deserving and receive more standing ovations from these groups, now and into the future?