Category Archives: service

Examine the service you render

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“Examine the service you are rendering, and especially the spirit in which you are rendering it.”

—Roger Babson, 20th Century American Entrepreneur

Image of a hand holding a flower

Image from Unsplash by Lina Trochez

A few months ago, I attended a seminar on family business, along with about 40 consultants, coaches, and other trusted advisors.

The program was a combination of a panel discussion and group interactions, with a lively Q&A session.

As I listened carefully to the experience some participants shared, I found it difficult to see any dramatic difference between the information, and the scope of the services they provided.

I did, however, notice a considerable level of difference in the energy, enthusiasm, and passion some of these experts expressed. This had me leaning into their comments with greater interest and receptivity.

EXERCISE:

Where and in what ways can you upgrade the services you currently offer with a more energized and enthusiastic spirit? How might that upgrade make you stand out from your competition, and put you at the top of the list in your profession?

How Can I Help

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“How Can I Help?”

—Author Unknown

Graphic showing today's Quote

Being helpful and serving others is one of the most satisfying ways to spend our days. Such acts give our days meaning and purpose.

Unfortunately, our efforts to help and serve others do not always result in positive outcomes and the appreciation we hope to receive.

Why do so many of us get this wrong by solving other’s problems, providing advice, or doing the job ourselves?

The quick answer is that our authentic gesture was not seen in the light of helpfulness we intended.

EXERCISE:

Consider the direct approach of asking others, “How can I help?”  This will allow you to see through their lens of contribution and hit the bulls-eye of helpfulness every time.