Habit is the intersection of knowledge (what you do), skill (how to do), and desire (want to do)

“Habit is the intersection of knowledge (what you do), skill (how to do), and desire (want to do).” —Stephen R. Covey, late American educator, author and speaker The Seven Habits of Highly Effective People is one of my all-time favorite … Continue reading

It’s a real pleasure to earn the trust of your customers

“It’s a real pleasure to earn the trust of your customers slowly over time by doing what’s right.” —Charlie Munger, late American businessman and philanthropist In the early years of my coaching career most of my time was spent networking … Continue reading