It’s a real pleasure to earn the trust of your customers

“It’s a real pleasure to earn the trust of your customers slowly over time by doing what’s right.” —Charlie Munger, late American businessman and philanthropist In the early years of my coaching career most of my time was spent networking … Continue reading

How often do you project your current mindset and assumptions into past and future events

“How often do you project your current mindset and assumptions into past and future events?” —Author Unknown Over the past several years—and especially in the past few months—I’ve become increasingly interested in the phenomena of conscious and unconscious bias. When … Continue reading

You find yourself refreshed by the presence of cheerful people

“You find yourself refreshed by the presence of cheerful people. Why not make an earnest effort to confer that pleasure on others?” —Lydia Maria Francis Child, 19th Century American Social Reformer Who are the people in your life that always exude … Continue reading

There is a difference between giving up and starting over

“There is a difference between giving up and starting over.” —Author Unknown Today’s quote made me immediately think of Thomas Edison. When you consider all the inventions attributed to him—including the light bulb—it’s clear to see his consistent persistence in … Continue reading